Sunday, 20 October 2019

What’s the Difference: SMS Queue Management App and Waiting Line Management Systems?




SMS Queue Management Apps and Waiting Line Management Systems are synonymous, both aim to achieve optimal customer flow, however, SMS queuing management apps and customer waiting line management system can be fundamentally different in design and effectiveness. Why it matters, it’s estimated Americans spend 37 billion hours waiting in line annually. Wait time is directly affected by the waiting line system in use. https://queuemobile4.webnode.com/queuemobile/
According to the technology blog Automate the Wait! SMS queue management apps, such as QueueMobile achieves optimal customer flow-through through “virtual queuing”. SMS queue management software eliminates the physical waiting line by creating virtual queues using interactive SMS messaging and digital displays of the wait order across multiplequeues. Customer queue management systems that use SMS queuing are purely digital queue management software system. Advanced mobile queuing applications, such as QueueMobile, go beyond the virtual waiting to include digital workflow efficiencies, creating a seamless customer journey across multiple departments.
Waiting Line Management systems can be Customer Queue Management Software such as electronic queuing systems, using just digital signage to signify to customers in line, the next open service desk. Ideal for retail. Take a ticket system is a common waiting line management system using numbered tickets to maintain order and fairness for services that require a longer wait, such as a deli counter. Waiting line management systems and queue management systems are designed to organize the wait, maintaining a sense of fairness, through the order of the wait, usually first come, first serve, examples include grocery stores and bank. Common physical waiting lines, which often double for crowd control, is stanchions and rope posts, examples include the “velvet rope” at a Hollywood premiere, or perhaps an art exhibit.
Before SMS queue management apps organizations had little choice in how they could manage long queues and maintain customer satisfaction. Fewer attendants might be inexpensive, at least in the short run, but often incurring longer wait times and greater customer dissatisfaction, costing the organization customers in the long run. Typically providing a high level of service is costly, requiring more man-hours, however with SMS queue management apps the additional cost of the software is the only expense, the number of attendants can remain the same, according to Social Mobile Trends. Customers still have to wait but not standing in line. When customers are waiting without standing in line they tend to spend more money. SMS queue management systems generate a return on investment, unlike traditional waiting lines.
Learn more visit QueueMobile.com
References
Queue management system
https://en.wikipedia.org/wiki/Queue_management_system

Wednesday, 9 October 2019

Court Queue Management & Court Display Directories

The latest advances in court case management technology is well beyond the digital Court-Case Look-up. Courts embracing digital transformation are seeking operational efficiencies and stakeholder satisfaction. 
Court queue management systems are the next step towards a paperless court.

Court queuing systems, optimize cumbersome paper-based workflow through digitally automated customer case flow, in turn driving operating efficiencies and court stakeholder satisfaction. Saving valuable staff time while lowering the court's Clearance Rate. Ideally, court case queuing systems that manage the case and customer flow from the digital docket to the cashier offers the greatest return on investment.
Pretrial Court Reminder software
Mobile appointment reminder systems, in healthcare, for example, using text and voice to notify and remind patients or clients of appointments has lowered the rate of missed appointments by 30%.
Court date reminder systems using SMS and voice to remind defends of the date and time of their hearing has demonstrated similar results, in lowering failure to appear rates. A New York City pilot program aimed to reduce failure to appear rates and increase collections demonstrated a return on investment of $250,000 court fines and fees by reducing the FTA rate by 36%.
Digital Daily Docket
A digital docket directory display solution can be automated to upload the daily court calendar or manual upload of an excel file, for example.   Court Q™, by QueueMobile for example, offers an integrated SaaS solution, designed with affordability in mind, the day's docket of cases can be projected on to any browser-based monitor or smart TV, no special hardware required. The Court Q Digital Docket suite includes an integrated check-in kiosk. As a web-based touch screen customers can check-in by looking up their name, case number or citation number.
Benefits of an Integrated Court Queuing Suite
is near seamless customer flow. Customer's check-in via the kiosk, the digital daily docket updates in real-time, pushing attendances updates to a computerized courtroom case queue management system. Court clerks can easily manipulate and sort the order of cases. Courts that opt to use the virtual court queuing system, can avoid overcrowded and sometimes disruptive courtrooms by sending a text notification to court customers who can now wait for close by in the lobby for example. This is also an excellent way to build permission-based court reminders and case information CRM. The most effective communication and engagement channel for court reminders and mobile collection efforts.
To learn more about high-performance court technology visit the innovators to see what's in store for the digital courtroom.  Court House Technology, Court Q and QueueMobile